Gaming should be fun — and at juan3, we want to keep it that way. We're committed to giving every Filipino player the tools, information, and support they need to stay in control and play safely.
Under Philippine law and PAGCOR regulations, online casino and sports betting platforms are strictly for players who are 21 years of age or older. This is not just a rule — it's a commitment we take seriously at juan3.
Every new juan3 account goes through a mandatory Know Your Customer (KYC) verification process. We require a valid Philippine government-issued ID — passport, UMID, driver's licence, or PhilSys national ID — to confirm your identity and age before you can deposit or play.
Any account found to belong to a person under 21 will be immediately closed, all funds returned to the originating payment method, and the matter reported to the appropriate authorities. Walang exceptions — this rule is absolute.
If you suspect a minor is using the juan3 platform, please report it immediately to our support team at support@juan3.app
Minimum Age Requirement
Philippine law sets the minimum gambling age at 21. juan3 enforces this strictly through mandatory ID verification for every account.
KYC Verification Required
All players must submit a valid Philippine government ID before accessing real-money games. No exceptions, no shortcuts.
Parental Controls
Parents and guardians are encouraged to use internet filtering tools to prevent underage access to online gaming platforms.
juan3 gives every player a full set of responsible gaming tools — available directly from your account dashboard. Use them anytime, no questions asked.
Set a daily, weekly, or monthly deposit cap on your juan3 account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 7-day cooling-off period.
Define the maximum amount you're comfortable losing in a given period. When your loss limit is hit, juan3 will automatically prevent further wagering until the limit period expires — keeping your bankroll in check.
Set a maximum session duration. When your time is up, juan3 will display a reminder and, if you choose, automatically log you out. It's a simple way to stay aware of how long you've been playing.
Need a short break? A cooling-off period temporarily suspends your account for 24 hours, 7 days, or 30 days. During this time, you cannot log in or place bets. It's a great option when you feel like you need a breather.
For players who need a longer break, juan3 offers self-exclusion periods from 1 month up to 5 years, or permanent self-exclusion. Once activated, your account is locked and cannot be reopened during the exclusion period.
Enable periodic pop-up reminders that show you how long you've been playing and how much you've wagered in the current session. A quick reality check goes a long way in keeping gaming fun and in perspective.
Requesting a self-exclusion on juan3 is straightforward. Here's how to do it — and what happens after you submit your request.
Log in to your juan3 account
Go to juan3 Login and sign in to your account using your registered email and password.
Navigate to Responsible Gaming settings
From your account dashboard, go to Settings > Responsible Gaming. All player protection tools are grouped here for easy access.
Select Self-Exclusion and choose your period
Choose from 1 month, 3 months, 6 months, 1 year, 5 years, or permanent exclusion. Think carefully — shorter periods can be extended, but cannot be shortened once activated.
Confirm your request
Review and confirm your self-exclusion. You will receive a confirmation email at your registered address. Your account will be locked immediately upon confirmation.
Contact support if you need help
If you have trouble accessing your account settings, email our support team at support@juan3.app and we will process your self-exclusion request manually within 24 hours.
Here's a quick reference for the responsible gaming limits available on your juan3 account. All limits are set in Philippine Peso (₱).
| Limit Type | Period Options | Takes Effect |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately (decrease) / 7 days (increase) |
| Loss Limit | Daily / Weekly / Monthly | Immediately (decrease) / 7 days (increase) |
| Session Limit | Per session (30 min – 8 hrs) | Immediately |
| Cooling-Off | 24 hrs / 7 days / 30 days | Immediately |
| Self-Exclusion | 1 mo / 3 mo / 6 mo / 1 yr / 5 yrs / Permanent | Immediately |
All responsible gaming tools are free to use and available 24/7 from your account dashboard. juan3 will never pressure you to remove or increase a limit you have set.
Problem gambling can creep up on anyone — even experienced players. Knowing the warning signs early is the first step to getting back in control. Be honest with yourself when reading through these.
You spend more money on gambling than you originally planned, and find it hard to stop even when you want to.
You chase losses — betting more to try to win back money you've already lost.
Gambling is affecting your relationships with family, friends, or your performance at work or school.
You feel restless, irritable, or anxious when you're not gambling, or when you try to cut down.
You borrow money, sell belongings, or neglect bills to fund your gambling activity.
You hide your gambling from the people close to you, or feel guilt and shame after a session.
Gambling has become your primary way of dealing with stress, loneliness, or difficult emotions.
If two or more of these sound familiar, please consider using juan3's self-exclusion tools or reaching out to a professional support service. There is no shame in asking for help — maraming tao ang dumaan sa ganito.
Answer these questions honestly. If you answer "yes" to three or more, we strongly encourage you to use our responsible gaming tools or seek support.
Need to talk to someone?
If you're struggling, please reach out to a trusted friend, family member, or mental health professional. You can also contact juan3 support at support@juan3.app — our responsible gaming team is here to help, not to judge.
Responsible gaming isn't just a checkbox for us — it's built into how juan3 operates every single day.
Every player is verified before they can deposit or play. No anonymous accounts, no exceptions.
Our system monitors for patterns that may indicate problem gambling and flags accounts for a responsible gaming review.
Our customer support staff are trained to recognise and respond to responsible gaming concerns with care and without judgment.
juan3 operates in alignment with PAGCOR's responsible gaming framework and player protection guidelines for the Philippine market.
At juan3, we believe that responsible gaming and great entertainment go hand in hand. Our platform is designed so that Filipino players — whether you're in Manila, Cebu, Davao, or Quezon City — can enjoy online casino games, sports betting, bingo, and slots in a safe and controlled environment.
We understand that for most players, gambling is a form of entertainment — a way to add excitement to watching a PBA game or unwinding after a long week. That's exactly what it should be. But we also know that for some players, gambling can become a problem. That's why juan3 invests heavily in responsible gaming infrastructure, staff training, and player education.
Our responsible gaming tools are not hidden in a corner of the platform — they are prominently accessible from every player's account dashboard. We make it easy to set limits, take breaks, and self-exclude because we genuinely want our players to stay in control. A player who plays responsibly is a player who enjoys juan3 for years to come.
Remember: gambling should always be a choice, never a compulsion. Set your budget before you play, stick to it, and treat any winnings as a bonus — not an expectation. And if you ever feel like things are getting out of hand, juan3's responsible gaming tools and support team are always here for you. Gambling is addictive. Know when to stop.
21+ Only — Play Responsibly
juan3 is strictly for players aged 21 and above. Gambling is addictive. Know when to stop. If you need support, contact our team at support@juan3.app or review our Responsible Gaming tools anytime.
juan3 gives you all the tools you need to enjoy online gaming on your own terms. Set your limits, play within your budget, and have fun — that's what it's all about.
21+ only. Gambling is addictive. Know when to stop. Play responsibly.